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Direct Energy: offers on state price lists

Judy takes no money from electric or gas companies. This page uses every offer on 10 state price lists, checked October 18, 2026 from each state’s own website.

In short

  • Sells in 9 states: Connecticut, Indiana, Massachusetts, Michigan, New Hampshire, Ohio, Pennsylvania, Rhode Island and Texas.
  • 144 offers on the state price lists today. 23 of its 114 locked plans cost less than the standard price.
  • Complaints: numbers from the state regulator in Pennsylvania. See the complaint numbers
  • To leave: pick another company, or go back to your utility's standard price. Your power stays on. How to cancel, state by state

The standard price is what you pay if you never picked another company. A locked plan keeps its price for 6 months or more.

Would this company save you money? Judy can check your bill, free.

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Complaints about Direct Energy

We show only the complaint numbers state regulators publish, with their dates. We don’t give stars or write reviews.

Illinois

In Illinois, Direct Energy was in the group with the lowest complaint rates from October 2025 to March 2026, by the ICC's count.Show
Complaints, August 2025 to January 2026
2 complaints: 1 about sales or marketing, 1 about contracts or billing. No formal complaints.
Complaint scorecard, October 2025 to March 2026
The ICC sorts 48 companies into five groups by complaints for every 1,000 customers. Direct Energy is in the group it calls “Lowest Complaint Rate”.
Name on the state’s list
Direct Energy (scorecard: Direct Energy Services)

The ICC counts every complaint it gets, even when the company was not at fault. It says the numbers are only one way to judge a company.

We checked these on October 12, 2026.

To complain about Direct Energy in Illinois, call Illinois Commerce Commission (ICC) at 1-800-524-0795.

Plug In Illinois: consumer protections (opens a new tab)

Pennsylvania

In 2024, the PA PUC got 50 complaints from homes about Direct Energy for electricity and 11 complaints for natural gas. It doesn't rate Direct Energy against other companies, so we can't say if that is many or few for its size.Show
Electricity, 2024
50 complaints named the company. In 31 of them, it was the main company the complaint was about.
Natural gas, 2024
11 complaints named the company. In 6 of them, it was the main company the complaint was about.
Name in the report
Direct Energy; Direct Energy Services

These count complaints and requests for help with a payment plan that homes brought to the PA PUC in 2024.

The PA PUC says companies differ in size and it doesn't know how many customers each one has. So a high number doesn't by itself mean the company broke the rules.

We checked these on October 13, 2026.

To complain about Direct Energy in Pennsylvania, call Pennsylvania Public Utility Commission (PUC) at 1-800-692-7380.

PA PUC: informal complaints (opens a new tab)

We haven’t found complaint numbers for Direct Energy from the regulators in Connecticut, Indiana, Massachusetts, Michigan, New Hampshire, Ohio, Rhode Island and Texas. Each state’s part below says who to call with a complaint.

Offers in each state

Tap a state to see each utility area, the company's lowest locked price and the standard price.

Connecticut

13 offers. Lowest locked: 14.09 cents per kWh.Show

  • EversourceElectric

    Offers listed
    7
    Locked plans
    7
    Its lowest locked price
    14.09 cents per kWh, locked for 35 months
    Standard price
    11.58 cents per kWh
    Locked plans cheaper than standard
    0 of 7

  • United IlluminatingElectric

    Offers listed
    6
    Locked plans
    6
    Its lowest locked price
    14.09 cents per kWh, locked for 35 months
    Standard price
    11.99 cents per kWh
    Locked plans cheaper than standard
    0 of 6

Prices are worked out for a home that uses 1,000 kWh a month, with monthly fees included.

A question or complaint about a company in Connecticut? Call Connecticut Public Utilities Regulatory Authority (PURA) at 1-800-382-4586 (Monday to Friday, 8:30 a.m. to 4:30 p.m.).

PURA: file a complaint (opens a new tab)

To check that a company may sell energy in Connecticut, look for it on the state’s list:

Indiana

2 offers. Lowest locked: 78.44 cents per therm.Show

  • NIPSCOGas

    Offers listed
    2
    Locked plans
    2
    Its lowest locked price
    78.44 cents per therm, locked for 12 months
    Standard price
    48.7 cents per therm
    Locked plans cheaper than standard
    0 of 2

Prices are worked out for a home that uses 800 therms a year, with monthly fees included.

A question or complaint about a company in Indiana? Call Indiana Utility Regulatory Commission (IURC) at 1-800-851-4268 (Monday to Friday, 8:15 a.m. to 4:45 p.m. Eastern time.).

Indiana Utility Regulatory Commission: contact (opens a new tab)

To check that a company may sell energy in Indiana, look for it on the state’s list:

Massachusetts

6 offers. Lowest locked: 16.39 cents per kWh.Show

  • Eversource (Eastern Massachusetts)Electric

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    16.39 cents per kWh, locked for 11 months
    Standard price
    17.32 cents per kWh
    Locked plans cheaper than standard
    2 of 3

  • National GridElectric

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    16.99 cents per kWh, locked for 11 months
    Standard price
    17.19 cents per kWh
    Locked plans cheaper than standard
    1 of 3

Prices are worked out for a home that uses 1,000 kWh a month, with monthly fees included.

A question or complaint about a company in Massachusetts? Call Massachusetts Department of Public Utilities (DPU), Consumer Division at 1-877-886-5066 (Check their website for the hours to call.).

Mass.gov: file a complaint about a gas, electric or water company (opens a new tab)

To check that a company may sell energy in Massachusetts, look for it on the state’s list:

Michigan

6 offers. Lowest locked: 40.9 cents per Ccf.Show

  • Consumers EnergyGas

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    $4.29 per Mcf, locked for 11 months
    Standard price
    $3.345 per Mcf
    Locked plans cheaper than standard
    0 of 3

  • DTE GasGas

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    40.9 cents per Ccf, locked for 11 months
    Standard price
    36 cents per Ccf
    Locked plans cheaper than standard
    0 of 3

Prices are worked out for a home that uses 77.5 Mcf a year, with monthly fees included.

A question or complaint about a company in Michigan? Call Michigan Public Service Commission (MPSC) at 1-800-292-9555 (Check their website for the hours to call.).

Michigan Public Service Commission: complaints (opens a new tab)

To check that a company may sell energy in Michigan, look for it on the state’s list:

New Hampshire

7 offers. Lowest locked: 13.89 cents per kWh.Show

  • Eversource (New Hampshire)Electric

    Offers listed
    7
    Locked plans
    7
    Its lowest locked price
    13.89 cents per kWh, locked for 12 months
    Standard price
    14.01 cents per kWh
    Locked plans cheaper than standard
    4 of 7

Prices are worked out for a home that uses 1,000 kWh a month, with monthly fees included.

A question or complaint about a company in New Hampshire? Call New Hampshire Department of Energy, Consumer Services at 1-800-852-3793 (Monday to Friday, 8 a.m. to 4:30 p.m.).

NH Department of Energy: file a complaint (opens a new tab)

To check that a company may sell energy in New Hampshire, look for it on the state’s list:

Ohio

41 offers. Lowest locked: electric 10.09 cents per kWh; gas 50.23 cents per Ccf.Show

  • AEP OhioElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    10.59 cents per kWh, locked for 6 months
    Standard price
    10.19 cents per kWh
    Locked plans cheaper than standard
    0 of 5

  • AES OhioElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    10.69 cents per kWh, locked for 6 months
    Standard price
    10.86 cents per kWh
    Locked plans cheaper than standard
    1 of 5

  • Duke Energy OhioElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    10.39 cents per kWh, locked for 6 months
    Standard price
    10.49 cents per kWh
    Locked plans cheaper than standard
    1 of 5

  • Ohio EdisonElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    10.09 cents per kWh, locked for 6 months
    Standard price
    11.07 cents per kWh
    Locked plans cheaper than standard
    1 of 5

  • The Illuminating CompanyElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    10.09 cents per kWh, locked for 6 months
    Standard price
    11.24 cents per kWh
    Locked plans cheaper than standard
    1 of 5

  • Toledo EdisonElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    10.09 cents per kWh, locked for 6 months
    Standard price
    11.26 cents per kWh
    Locked plans cheaper than standard
    1 of 5

  • CenterPoint Energy OhioGas

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    54.9 cents per Ccf, locked for 6 months
    Standard price
    46.64 cents per Ccf
    Locked plans cheaper than standard
    0 of 3

  • Columbia Gas of OhioGas

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    54.9 cents per Ccf, locked for 6 months
    Standard price
    50.67 cents per Ccf
    Locked plans cheaper than standard
    0 of 3

  • Duke Energy OhioGas

    Offers listed
    2
    Locked plans
    2
    Its lowest locked price
    50.23 cents per Ccf, locked for 6 months
    Standard price
    102.48 cents per Ccf
    Locked plans cheaper than standard
    2 of 2

  • Enbridge Gas OhioGas

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    $4.59 per Mcf, locked for 6 months
    Standard price
    $3.517 per Mcf
    Locked plans cheaper than standard
    0 of 3

Prices are worked out for a home that uses 1,000 kWh a month, with monthly fees included.

A question or complaint about a company in Ohio? Call Public Utilities Commission of Ohio (PUCO) at 1-800-686-7826 (Monday to Friday, 8 a.m. to 5 p.m.).

PUCO: file a complaint (opens a new tab)

To check that a company may sell energy in Ohio, look for it on the state’s list:

Pennsylvania

37 offers. Lowest locked: electric 12.39 cents per kWh; gas 47.9 cents per therm.Show

  • Duquesne LightElectric

    Offers listed
    4
    Locked plans
    4
    Its lowest locked price
    16.49 cents per kWh, locked for 12 months
    Standard price
    14.14 cents per kWh
    Locked plans cheaper than standard
    0 of 4

  • Met-EdElectric

    Offers listed
    4
    Locked plans
    4
    Its lowest locked price
    13.49 cents per kWh, locked for 12 months
    Standard price
    13.95 cents per kWh
    Locked plans cheaper than standard
    1 of 4

  • PECO EnergyElectric

    Offers listed
    4
    Locked plans
    4
    Its lowest locked price
    12.39 cents per kWh, locked for 12 months
    Standard price
    11.76 cents per kWh
    Locked plans cheaper than standard
    0 of 4

  • PenelecElectric

    Offers listed
    4
    Locked plans
    4
    Its lowest locked price
    13.49 cents per kWh, locked for 12 months
    Standard price
    13.14 cents per kWh
    Locked plans cheaper than standard
    0 of 4

  • Penn PowerElectric

    Offers listed
    4
    Locked plans
    4
    Its lowest locked price
    14.39 cents per kWh, locked for 12 months
    Standard price
    13.48 cents per kWh
    Locked plans cheaper than standard
    0 of 4

  • PPL Electric UtilitiesElectric

    Offers listed
    4
    Locked plans
    4
    Its lowest locked price
    13.89 cents per kWh, locked for 12 months
    Standard price
    13.08 cents per kWh
    Locked plans cheaper than standard
    0 of 4

  • West Penn PowerElectric

    Offers listed
    4
    Locked plans
    4
    Its lowest locked price
    13.49 cents per kWh, locked for 12 months
    Standard price
    12.08 cents per kWh
    Locked plans cheaper than standard
    0 of 4

  • Columbia Gas of PennsylvaniaGas

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    47.9 cents per therm, locked for 11 months
    Standard price
    35.34 cents per therm
    Locked plans cheaper than standard
    0 of 3

  • PECO EnergyGas

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    51.9 cents per Ccf, locked for 6 months
    Standard price
    65.05 cents per Ccf
    Locked plans cheaper than standard
    3 of 3

  • UGI GasGas

    Offers listed
    3
    Locked plans
    3
    Its lowest locked price
    68.9 cents per Ccf, locked for 6 months
    Standard price
    76.65 cents per Ccf
    Locked plans cheaper than standard
    3 of 3

Prices are worked out for a home that uses 1,000 kWh a month, with monthly fees included.

A question or complaint about a company in Pennsylvania? Call Pennsylvania Public Utility Commission (PUC) at 1-800-692-7380 (Check their website for the hours to call.).

PA PUC: informal complaints (opens a new tab)

To check that a company may sell energy in Pennsylvania, look for it on the state’s list:

Rhode Island

2 offers. Lowest locked: 15.49 cents per kWh.Show

  • Rhode Island EnergyElectric

    Offers listed
    2
    Locked plans
    2
    Its lowest locked price
    15.49 cents per kWh, locked for 11 months
    Standard price
    17.03 cents per kWh
    Locked plans cheaper than standard
    2 of 2

Prices are worked out for a home that uses 1,000 kWh a month, with monthly fees included.

A question or complaint about a company in Rhode Island? Call Rhode Island Public Utilities Commission (PUC) at 401-941-4500 (Check their website for the hours to call.).

RI PUC and Division: how to file a complaint (opens a new tab)

To check that a company may sell energy in Rhode Island, look for it on the state’s list:

Texas

30 offers. Lowest locked: 13.09 cents per kWh.Show

  • AEP Texas CentralElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    13.09 cents per kWh, locked for 8 months
    Standard price
    None
    Locked plans cheaper than standard
    No standard price

  • AEP Texas NorthElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    13.59 cents per kWh, locked for 8 months
    Standard price
    None
    Locked plans cheaper than standard
    No standard price

  • CenterPoint Energy Houston ElectricElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    13.9 cents per kWh, locked for 8 months
    Standard price
    None
    Locked plans cheaper than standard
    No standard price

  • Lubbock Power & LightElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    14.1 cents per kWh, locked for 8 months
    Standard price
    None
    Locked plans cheaper than standard
    No standard price

  • Oncor Electric DeliveryElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    14.3 cents per kWh, locked for 8 months
    Standard price
    None
    Locked plans cheaper than standard
    No standard price

  • Texas-New Mexico PowerElectric

    Offers listed
    5
    Locked plans
    5
    Its lowest locked price
    15.79 cents per kWh, locked for 8 months
    Standard price
    None
    Locked plans cheaper than standard
    No standard price

Prices are worked out for a home that uses 1,000 kWh a month, with monthly fees included.

A question or complaint about a company in Texas? Call Public Utility Commission of Texas (PUCT) at 1-888-782-8477 (Check their website for the hours to call.).

PUCT: consumer help (opens a new tab)

To check that a company may sell energy in Texas, look for it on the state’s list:

How to cancel Direct Energy

You can leave Direct Energy by picking another company or by going back to your utility’s standard price. Your power stays on. The rules depend on your state.

The rules in each state

9 statesShow

In Connecticut

  • Changed your mind right after you signed up? You have 3 days to cancel for free after you sign up. The new company waits that long before it tells your utility. Call Direct Energy to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to Standard Service.” Your utility moves you back within 2 business days. That bill splits the month between the two prices.
  • In Connecticut, home plans can't charge a fee to leave early.

In Indiana

  • Changed your mind right after you signed up? You have 5 business days to cancel for free after you get the new company's plan papers. This is for sign-ups by phone or email. If you signed papers in person, the company doesn't have to give you this time. Weekends and holidays don't count. Call Direct Energy to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to NIPSCO's own gas supply.” Going back starts on a regular meter reading. Check your next bill or two. Your supplier may also need to hear from you.
  • Your contract says if Direct Energy charges a fee to leave early. Look for it before you call.

In Massachusetts

  • Changed your mind right after you signed up? You have 3 business days to cancel for free after you get the new company's plan papers. Weekends and holidays don't count. Call Direct Energy to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to Basic Service.” Check your next bill or two for the Basic Service price.
  • Your contract says if Direct Energy charges a fee to leave early. Look for it before you call.

In Michigan

  • Changed your mind right after you signed up? You have 30 days from the day you sign up to cancel for free. Call Direct Energy to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to your standard gas price.” Check your next bill or two. After you go back, you have to stay on the gas company's price for 12 months.
  • Your contract says if Direct Energy charges a fee to leave early. Look for it before you call.

In New Hampshire

  • Changed your mind right after you signed up? You have at least 5 days to cancel for free after you get the new company's plan papers. Call Direct Energy to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to default service.” The change happens at your next meter reading. Check your next bill or two.
  • Your contract says if Direct Energy charges a fee to leave early. Look for it before you call.

In Ohio

Electric plans

  • Changed your mind right after you signed up? You have 7 days to cancel for free after your utility mails you a letter about the change. Call your utility to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to standard service.” The standard price should show up on your bill in 1 to 2 months. Sometimes it takes 3.
  • Your contract says if Direct Energy charges a fee to leave early. Look for it before you call.

Gas plans

  • Changed your mind right after you signed up? You have 7 business days to cancel for free after your utility mails you a letter about the change. Weekends and holidays don't count. Call your utility to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to your standard price.” The standard price can take 1 or 2 bills to show up.
  • Your contract says if Direct Energy charges a fee to leave early. Look for it before you call.

In Pennsylvania

Electric plans

  • Changed your mind right after you signed up? You have 3 business days to cancel for free after you get the new company's plan papers. Weekends and holidays don't count. Call Direct Energy to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to default service.” The change can take about 3 business days. Check your next bill or two.
  • Your contract says if Direct Energy charges a fee to leave early. Look for it before you call.

Gas plans

  • Changed your mind right after you signed up? You have 3 business days to cancel for free after you get the new company's plan papers. Weekends and holidays don't count. Call Direct Energy to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to default service.” The change back happens when your meter is next read. Check your next bill or two.
  • Your contract says if Direct Energy charges a fee to leave early. Look for it before you call.

In Rhode Island

  • Changed your mind right after you signed up? You have 3 business days from the day you sign up to cancel for free. Weekends and holidays don't count. Call Direct Energy to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to go back to the Standard Offer.” Check your next bill or two for the standard price.
  • In Rhode Island, a fee to leave a home plan early can't be more than $50, or twice an average month's bill if that is less.

In Texas

  • Changed your mind right after you signed up? You have 3 business days to cancel for free after you get the new company's plan papers. Weekends and holidays don't count. Call Direct Energy to cancel in that time.
  • Later on, you can pick another company, or call your utility and say: “I want to pick a new plan.” Check your next bill or two.
  • Your contract says if Direct Energy charges a fee to leave early. Look for it before you call.

Names on the state lists

5 names, as the lists print themShow

The lists print the company under these names:

  • Direct Energy
  • Direct Energy Services LLC
  • DIRECT ENERGY
  • Direct Energy Services, LLC
  • Direct Energy Services

More

Other energy companies on the lists

Today’s prices in:

Offers come from the state price lists. We check them every 2 hours.