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Judy Saves

Help for Rhode Island

Plain answers about changing the price on your electric bill in Rhode Island. Changing your price never turns off your power.

See today’s prices in Rhode Island

Warning signs of a pushy seller or a scam

If someone calls or knocks and says any of these, you can hang up or close the door.

Judy Saves will never call you or knock on your door.

Is switching safe?

Will my power be turned off if I switch?

No. Your lights stay on.

Rhode Island Energy still delivers your power and sends your bill.

Your bill shows the new company's charges and Rhode Island Energy's charges.

Will I always save money?

Not always. Savings are not promised.

Rhode Island Energy's standard price changes on April 1 and October 1. Winter prices are often much higher.

That is why we check the math for you.

How switching works

Who do I call to switch?

You call the company that will set your new price, or sign up on its website. You don't call Rhode Island Energy.

The state's price list (EmpowerRI) links to each company. You can't sign up on the list itself.

What do I need?

Have your bill ready. The company will ask for a number from it.

Only give that number to a company you have decided to switch to.

Changing your mind and going back

Can I change my mind after I sign up?

Yes. You have 3 business days from the day you sign up to cancel for free. Weekends and holidays don't count.

To cancel, call the new company or write to them. Write down who you talked to.

If you leave a home plan later, the fee can't be more than $50, or twice an average month's bill if that is less.

Can I go back to Rhode Island Energy's standard price?

Yes. Call Rhode Island Energy and ask to go back to the Standard Offer.

The state calls this price Last Resort Service. It changes on April 1 and October 1.

When a price plan ends

What happens when my price plan ends?

Many plans start again on their own.

If your price will change, the company must send you a letter 30 to 60 days before your fixed price ends.

Read more

For a plan from the state's price list, the notice must say how the new price works and how long it lasts.

Come back to Judy Saves when the notice comes. We will check your choices again.

Fees and starting prices

Is there a fee to cancel?

There can be. The fee can't be more than $50, or twice an average month's bill if that is less.

Read the plan's details for its fee. We count it when we compare plans.

Can my price change each month?

Every plan on the state's price list has a fixed price.

A company may sell other plans whose price changes. Ask before you sign up.

A low starting price must last at least 3 months on the state's list. Ask what it will be after that.

Scams and pushy sales

Will Judy Saves ever call me?

No. Judy Saves never calls you or knocks on your door.

If someone says they are from Judy Saves, hang up.

Who to call for help

State offices that can help

  • Division of Public Utilities and Carriers, and the Public Utilities Commission (PUC)

    The Division and the PUC share this line and one office. The PUC sets utility prices. Rhode Island has no separate state office for utility customers. The Division's consumer agents help with complaints about your utility or a supplier. Call Rhode Island Energy first. If that doesn't fix it, call the Division or send a complaint online. Questions about the state's price list (EmpowerRI)? The Division's number on that list is 401-780-2133. Check their website for the hours to call.

    401-941-4500, call Division of Public Utilities and Carriers, and the Public Utilities Commission (PUC)

Electric companies

Your electric company. Call about outages, your bill, or going back to the standard price.

Rhode Island Energy

Call Rhode Island Energy if the power goes out, or to go back to the Standard Offer.

Its number on the state's price list is 1-800-322-3223.

Where our answers come from

Each answer comes from the state's own rules and fact sheets, or from the utility's own pages.

Show the sources

Quick answers from Judy

Short videos from Judy. Each answer is written under its video. A video plays from YouTube only when you tap it.

Prices for each company in Rhode Island