Plain answers about changing the price on your electric and gas bills in New York. Changing your price never turns off your power or your gas.
See today’s prices in New York
If someone calls or knocks and says any of these, you can hang up or close the door.
Judy Saves will never call you or knock on your door.
No. Your lights and heat stay on.
Your utility, such as Con Edison or National Grid, still delivers your power or gas and still sends your bill.
Only the price part changes. In New York, a company that sells you energy is called an ESCO.
Not always. A plan whose price changes each month must promise to save you money over the year, or pay you back.
A plan with a locked price can cost a little more than the utility's own price.
Plans that add a home repair plan, and some green plans, have no price limit and don't have to save you money.
That is why we check the math for you.
You call the company that will set your new price, or sign up on its website. You don't call your utility.
That company tells your utility for you.
Have your bill ready. The company will ask for a number from it.
Only give that number to a company you have decided to switch to.
A price that changes each month must save you money over the year compared with your utility. If it doesn't, the company must pay back the difference.
A locked price can be no more than 5% above what your utility charged on average over the last 12 months.
Green plans and plans with a home repair plan have no price limit.
Some New York towns choose one company for everyone who doesn't say no. This is called a Community Choice program.
Programs like this have run in Westchester and the Hudson Valley.
The town mails you a letter before it starts. You can say no, or leave later.
We compare your price like any other.
If you are in the state's Energy Affordability Program, only a few approved companies can sell you a plan.
Ask the company before you sign up.
Yes. You have 3 days after you get the agreement to cancel with no penalty.
Call the new company to cancel.
Yes. Call your utility and ask to go back to its own supply.
If you leave a plan before it ends, the plan may charge a fee. Check your agreement.
In New York, the utility's own price changes every month, for electric and for gas.
Watch your mail for a notice before your plan ends. Read it closely. Many plans start again on their own.
Come back to Judy Saves when the notice comes. We will check your choices again.
Sometimes. A company can charge a fee if you leave a plan before it ends.
Ask how much it is before you sign. We count the fee when we compare plans.
Some plans start low for a month, then change each month.
Ask what the price will be after the start.
When we compare plans, we look past the starting price.
No. Judy Saves never calls you or knocks on your door.
If someone says they are from Judy Saves, hang up.
New York State Public Service Commission (PSC)
Call them about pushy sellers, a switch you did not ask for, or a problem with your bill. Monday to Friday, 8:30 a.m. to 4 p.m. If you have trouble hearing or speaking, call 7-1-1.
New York Department of State, Division of Consumer Protection
The state office that speaks up for consumers. Its Utility Intervention Unit speaks for home customers at the PSC, but it does not take calls about one bill. For a problem with your bill, call the PSC. Monday to Friday, 8:30 a.m. to 4:30 p.m.
Your electric company. Call about outages, your bill, or going back to the standard price.
National Grid
One number for electric and gas. Check your bill for the hours to call.
Orange & Rockland
One number for electric and gas. Check your bill for the hours to call.
Your gas company. Call about your gas, your bill, or going back to the standard price.
National Fuel Gas
Check your bill for the hours to call.
Con Edison
Check your bill for the hours to call.
National Grid (Brooklyn, Queens, Staten Island)
Check your bill for the hours to call.
National Grid (Long Island)
Check your bill for the hours to call.
Yes. The Utility Intervention Unit, part of the Department of State, speaks up for home customers when the state sets prices.
It does not take calls about one person's bill. For that, call the PSC.
Call your utility if the power goes out or you smell gas, or to go back to its own price.
Its number is on your bill.
Each answer comes from the state's own rules and fact sheets, or from the utility's own pages.
Short videos from Judy. Each answer is written under its video. A video plays from YouTube only when you tap it.
You have 3 days after you get the agreement to cancel with no penalty.
Checked Oct 10, 2026NY Dept. of Public Service
True. If one costs more over a year, you get a credit or refund.
Checked Oct 10, 2026NY Dept. of Public Service
True. At most the utility's past-year average price, plus 5%.
Checked Oct 10, 2026NY Dept. of Public Service