Will my power be turned off if I switch?
No. Your lights stay on.
National Grid, Eversource or Unitil still brings the power to your home and sends your bill. Only the price part changes.
Help for Massachusetts
Plain answers about changing the price on your electric bill in Massachusetts. Changing your price never turns off your power.
See today’s prices in Massachusetts
Warning signs of a pushy seller or a scam
If someone calls or knocks and says any of these, you can hang up or close the door.
- "I'm with Eversource" or "I'm with National Grid." A company selling price plans is not your electric company.
- "Read me your account number." That number lets someone switch you. Don't share it unless you have decided to switch.
- "You're guaranteed to save." No one can promise that.
- "This low price is just for the first month." That is a starting price. Ask what it will be after that.
- "You have to decide today." You never have to decide on the spot.
- "You can't cancel." You can. You have 3 business days after you get the plan papers.
Judy Saves will never call you or knock on your door.
Is switching safe?
Will I always save money?
Not always. Savings are not promised.
That is why we check the math for you, fees included.
How switching works
Who do I call to switch?
You call the company that will set your new price, or sign up on its website. You don't call your electric company.
No one can switch you without your OK. You must sign, or say yes to someone who checks for the company.
My town has its own electricity plan. What does that mean?
Many Massachusetts towns pick one company and one price for everyone in town.
If your town has a town electricity plan, your default may be the town's price, not your electric company's Basic Service.
Read more
You can leave the town plan. Your town's letter tells you how.
Look at the supply part of your bill to see which price you pay.
Changing your mind and going back
Can I change my mind after I sign up?
Yes. The switch can't start for at least 3 business days after you get the company's terms.
If you cancel in that time, it costs nothing. Weekends and holidays don't count.
Can I go back to my electric company's standard price?
Yes. Call your electric company and ask for Basic Service.
Your plan may have a fee to leave early. Check your plan papers first.
The Basic Service price changes twice a year, on February 1 and August 1.
When a price plan ends
What happens when my price plan ends?
If your plan starts again on its own, the company must send you a notice 30 to 60 days before it ends.
Read it closely. Many plans start again at a price that changes each month.
Come back to Judy Saves when the notice comes. We will check your choices again.
Scams and pushy sales
What should make me hang up or close the door?
Will Judy Saves ever call me?
No. Judy Saves never calls you or knocks on your door.
If someone says they are from Judy Saves, hang up.
Who to call for help
State offices that can help
- 1-877-886-5066, call Massachusetts Department of Public Utilities (DPU), Consumer Division
Massachusetts Department of Public Utilities (DPU), Consumer Division
Call them about pushy sellers, a switch you did not ask for, or other problems. Check their website for the hours to call.
- 617-727-8400, call Massachusetts Attorney General's Office, Consumer Hotline
Massachusetts Attorney General's Office, Consumer Hotline
The state office that speaks up for people who pay utility bills and takes complaints about sellers. Monday to Friday, 8 a.m. to 4 p.m.
Electric companies
Your electric company. Call about outages, your bill, or going back to the standard price.
- 1-800-322-3223, call National Grid
National Grid
Check your bill for the hours to call.
- 1-800-592-2000, call Eversource (Eastern Massachusetts)
Eversource (Eastern Massachusetts)
Check your bill for the hours to call.
- 1-877-659-6326, call Eversource (Western Massachusetts)
Eversource (Western Massachusetts)
Check your bill for the hours to call.
- 1-888-301-7700, call Unitil (Fitchburg Gas and Electric Light)
Unitil (Fitchburg Gas and Electric Light)
Check your bill for the hours to call.
Your electric company
Call your electric company if the power goes out, or to go back to its standard price.
Its number is on your bill.
Where our answers come from
Each answer comes from the state's own rules and fact sheets, or from the utility's own pages.
Show the sources
Is switching safe?
How switching works
Changing your mind and going back
Quick answers from Judy
Short videos from Judy. Each answer is written under its video. A video plays from YouTube only when you tap it.
Massachusetts, Connecticut, Rhode Island: what your electric bill calls your price
That's your utility's own price. Compare any offer to it.
Checked Oct 10, 2026MA, CT and RI state sites
Massachusetts electric: time to change your mind on a supplier
The switch waits at least 3 business days. Cancelling in that time costs nothing.
Checked Oct 10, 2026Mass.gov consumer rights