Will my gas be turned off if I switch?
No. Your heat stays on.
NIPSCO still delivers your gas, reads your meter, does safety checks and comes in an emergency.
NIPSCO still sends your bill. Only the gas supply part changes.
Help for Indiana
Plain answers about changing the price on your gas bill in Indiana. Changing your price never turns off your gas.
Warning signs of a pushy seller or a scam
If someone calls or knocks and says any of these, you can hang up or close the door.
- "I'm with NIPSCO." A company selling gas plans is not NIPSCO. Ask for ID, or call NIPSCO to check. Its number is under "Who to call for help."
- "Read me your account number." That number lets someone switch you. Don't share it unless you have decided to switch.
- "You're guaranteed to save." No one can promise that.
- "This low price is just for the first month." That is a starting price. Ask what it will be after that.
- "You have to decide today." You never have to decide on the spot.
- "Everyone has to pick a new company." That is not true. If you do nothing, NIPSCO keeps selling you gas.
- "There is no fee to leave." Ask, and get it in writing. Many plans charge a fee if you leave early.
Judy Saves will never call you or knock on your door.
Is switching safe?
Will I always save money?
Not always. Savings are not promised.
NIPSCO's own price changes every month. A supplier's price can be higher or lower.
That is why we check the math for you, fees included.
Is there an extra charge in my first year?
Yes. When you move from NIPSCO's own gas to a supplier, NIPSCO adds a charge for its other gas costs for your first 12 months.
NIPSCO shows the amount for each therm of gas on its CHOICE page.
Read more
Suppliers may also add a charge for moving and storing your gas.
When we compare plans, we add both to the supplier's price, so you see what you would pay.
How switching works
Who do I call to switch?
You call the supplier that will sell you gas. You don't call NIPSCO.
The supplier tells NIPSCO for you.
The new price starts on your next regular meter reading.
What do I need?
Have your NIPSCO bill ready. The supplier will ask for your account number.
Only give that number to a supplier you have decided to switch to.
Changing your mind and going back
Can I change my mind after I sign up?
If you signed up by phone or email, the supplier must mail you its terms. You then have 5 business days after you get them to call the supplier and cancel.
If you signed papers in person, the supplier doesn't have to give you this time. Read everything before you sign.
Weekends and holidays don't count.
Can I go back to NIPSCO's own price?
Yes. Tell your supplier you want to go back to NIPSCO. Call NIPSCO too if you are not sure.
Going back starts on a regular meter reading.
Read more
Check your plan first. Some plans charge a fee if you leave early.
NIPSCO's own gas price changes every month.
When a price plan ends
What happens when my price plan ends?
Watch your mail for a notice before your plan ends. Read it closely.
Some plans start again on their own, at a new price.
Come back to Judy Saves when the notice comes. We will check your choices again.
Fees and starting prices
Is there a fee to cancel?
It depends on the plan. Many plans charge a fee if you leave early. NIPSCO's list shows each plan's fee.
Some plans on that list don't show an amount. We leave those out, because we can't tell you what leaving would cost.
What about a price that changes each month?
On a plan that changes each month, NIPSCO's list shows only the first month's price.
Ask what the price will be after that.
When we compare plans, we look past the first month.
Scams and pushy sales
What should make me hang up or close the door?
Will Judy Saves ever call me?
No. Judy Saves never calls you or knocks on your door.
If someone says they are from Judy Saves, hang up.
Who to call for help
State offices that can help
- 1-800-851-4268, call Indiana Utility Regulatory Commission (IURC)
Indiana Utility Regulatory Commission (IURC)
Call them about pushy sellers, a switch you did not ask for, or other problems. Monday to Friday, 8:15 a.m. to 4:45 p.m. Eastern time.
- 1-888-441-2494, call Indiana Office of Utility Consumer Counselor (OUCC)
Indiana Office of Utility Consumer Counselor (OUCC)
This state office speaks up for people who pay utility bills. Monday to Friday, 8:30 a.m. to 4:30 p.m. Eastern time.
Gas companies
Your gas company. Call about your gas, your bill, or going back to the standard price.
- 1-800-464-7726, call NIPSCO
NIPSCO
Check your bill for the hours to call.
NIPSCO
Call NIPSCO to check that a seller really is a CHOICE supplier, or to ask about going back to NIPSCO. Its number is listed above.
For a gas leak or other emergency, use the emergency number on your bill.
Where our answers come from
Each answer comes from the state's own rules and fact sheets, or from the utility's own pages.